Account Information
How do I create an account?
1) Click the "New Account" link at the top right side of our site in the Login menu.
2) Enter the information into the form and create your desired password.
3) Select "Register".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
NOTE: If you have ordered from E-Motion on our previous platform (prior to 10-12-2023), your account information is still in the system. Please use the "Forgot Your Password?" link to reset your password and access your account.
How do I edit my account information?
Click the "Login" link at the top right hand side of our site to edit your account information.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. If shipping charges look incorrect for your desired shipping method, please Contact Us.
I forgot my password.
Click the "Login" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? That link will send an email to you with your password.
How do I return my product?
Please contact us for more information on returning an item. Return authorization information and instructions for returnable items will be provided. Restocking fees may apply, and vary by product.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
Standard product(s) may be returned for credit within 30 days of purchase, provided product(s) are in new, sellable condition, and are returned at customer's expense. Credit will be issued for the original product purchase amount, less freight and any applicable restocking fees. Warranty returns must be returned per the warranty conditions, freight pre-paid, with any credit or replacement pending warranty evaluation by the manufacturer. All returns must be pre-authorized by contacting us via phone or at support@e-motioninc.com. Some items may not be returnable, such as built-to-order products and any items classified as NC/NR by the manufacturer.
When will my order ship?
Product availability varies. While we strive to keep inventory readily available, not all products are ready to ship off the shelf. Some items are inventoried off-site, and some are also made to order. Please contact us to review availability of products, as we often can substitute or make other arrangements for any items that are not currently available within the required time frame. Also, after placing your order, you may click the "Login" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.